Refund policy

At Blonded Shop, we want every customer to be satisfied with their purchase. If you are not satisfied with your order, you may request a refund in accordance with the terms of this policy.

1. Refund Eligibility

You may request a refund if:

• You received the wrong item.
• Your order arrived damaged or defective.
• Your order was not delivered.
• The product you received is significantly different from its description.
• You cancelled your order before it was shipped, where cancellation is possible.

Refund eligibility may depend on the specific product and circumstances of your order.

2. Refund Requests

To request a refund, please contact Blonded Shop customer support and provide:

• Your order number
• The name and email address used for the order
• The reason for your refund request
• Photos or other evidence, if applicable

We may ask for additional information to review your request.

3. Refund Processing

Once your refund is approved, we will process it to the original payment method used for the purchase.

Refunds are generally processed within 5–10 business days after approval. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

4. Returns

If a return is required, the customer may be responsible for returning the item unless the item was defective, damaged, incorrect, or otherwise covered by our return policy.

Returned products must be in their original condition unless the product was received damaged or defective.

5. Non-Refundable Items

Certain items may not be eligible for refunds, including:

• Personalized or customized products
• Items marked as final sale
• Products that have been used, damaged, or altered by the customer
• Other items clearly identified as non-refundable before purchase

6. Partial Refunds

In certain circumstances, Blonded Shop may offer a partial refund instead of a full refund, depending on the condition of the product and the circumstances of the request.

7. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, please first check with your bank or payment provider.

If you still cannot locate the refund, contact Blonded Shop customer support and provide your order details so we can assist you.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been shipped may not be eligible for cancellation and may need to be returned according to our return policy.

9. Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact Blonded Shop through the contact information provided on our website.

Blonded Shop reserves the right to update this Refund Policy at any time. Any changes will be posted on this page.